When in our DIRECT CALLING Network of Countries ( UK, USA, CAN, AUSTRALIA, MEXICO, EU countries and many more ), simply dial the number in the full international format i.e. dial either using the ‘+’ sign or ’00’ followed by the full international code, then the number you wish to dial and wait to be connected.
When roaming in countries outside the DIRECT CALLING NETWORK, follow the following steps:
Always dial the number in the full international format i.e. dial either using the ‘+’ sign or ’00’ followed by the full international code. Once you have pressed the dial button, the following process will take place: (*Note: Press dial only once).
1. You will see a message which will say one of the following: “Please Wait” or “Call not allowed” or “Call back requested”.
2. You will then receive an inbound call.
3. Answer the call – within a few seconds your call will be connected.
4. If you do not receive a call back within 40 seconds, try again. If the problem persists please see section on ‘Trouble Shooting’