When in our DIRECT CALLING Network of Countries ( UK, USA, CAN, AUSTRALIA, MEXICO, EU countries and many more ), simply dial the number in the full international format i.e. dial either using the ‘+’ sign or ’00’ followed by the full international code, then the number you wish to dial and wait to be connected.
00+countrycode+number, e.g.00447624001122.
When roaming in countries outside the DIRECT CALLING NETWORK, follow the following steps:
Always dial the number in the full international format i.e. dial either using the ‘+’ sign or ’00’ followed by the full international code. Once you have pressed the dial button, the following process will take place: (*Note: Press dial only once).
1. You will see a message which will say one of the following: “Please Wait” or “Call not allowed” or “Call back requested”.
2. You will then receive an inbound call.
3. Answer the call – within a few seconds your call will be connected.
4. If you do not receive a call back within 40 seconds, try again. If the problem persists please see section on ‘Trouble Shooting’
